Register for free to join our community of investors and share your ideas. You will also get access to streaming quotes, interactive charts, trades, portfolio, live options flow and more tools.
Register for free to join our community of investors and share your ideas. You will also get access to streaming quotes, interactive charts, trades, portfolio, live options flow and more tools.
I have reported NRX to our development team and they are taking care of it. The issue will be fixed as soon as possible.
Robert
Support
BAA has been reported to our development team and they are taking care of it. The issue will be fixed as soon as possible.
Robert
Support
We do offer 2 options for OTC BB and OTC Pinks. Small Cap Basic with real time streaming data, quotes, charts, and trades and Small Cap Pro with Level 2 for the OTC markets also. You can create a free account to try out the features of our website with delayed quotes. Below are the links to the subscriptions providing real time data for the OTC Markets.
Small Cap Basic
http://ih.advfn.com/p.php?pid=smatrix_info&prodinfo=smlcap_basic
Small Cap Pro
http://ih.advfn.com/products/small-cap-pro-level-2-stock-quotes-otc
If you need any more information on this just let me know.
Robert
Support
Yes L2 works in the Mobile App. You would need a L2 data subscription plus Mobile Access in order to see L2 in the Mobile app.
Let me know if you are interested in a FREE trial.
Robert
Support
In theory it maybe possible, but best to check with your broker.
In general prices only go to 4 decimals, but we have seen even smaller prices (more decimal places) before so it is not unheard of.
Robert
Support
Can you provide me some symbol(s) you are having trouble with so I can report this to our development team? Also if you can grab a screenshot and email it to help@advfn.com that would also help to troubleshoot.
Thanks,
Robert
Support
You need to add the Mobile Access package for an additional $5.60/month in order to receive your real-time data package on the mobile app.
I will add it back on your account again. Please log out of the app and log back in. Also, keep in mind, you can only be logged into 1 device at a time or the system will kick you out.
Robert
Support
After reviewing your account, your subscription is active. Have you tried to log out, close your browser, then open your browser and log back in and try Level 2 again? Also check your version of java and download and install the latest version from java.com. Please let me know if you continue to have trouble.
Robert
Support
What symbol are you trying to add? Is this a message on the computer or mobile device? Have you tried to log out and then log back into your account?
Robert
Support
Have you tried to log out, clear your temporary internet files and cookies, and then log back in? Are you still seeing the same thing on your streamer? Can you send a screenshot to help@advfn.com and I will also report this issue to our developers.
Robert
Support
Reported to our developers and they are taking care of it. The issue will be fixed as soon as possible.
Robert
Support
The iHub Mobile app only works on Android, iPhone and the iPad at this time.
Robert
Support
I have also reported this to our Mobile Development team. The issue will be fixed as soon as possible.
Robert
Support
Please call customer support at 888-992-3836 to update billing information.
Robert
Support
Our developers are aware of the problem and they are taking care of it. The issue will be fixed as soon as possible.
You can go through the streamer/monitor to pull up the information for the symbol you are trying to look at.
Robert
Support
Have you tried to uninstall and reinstall the app? I can report the problem to our mobile team. Can you provide the model of the device, version of the operating system and a detailed description of the problem along with a screenshot of the settings/about screen emailed to help@advfn.com?
Robert
Support
Per our development team, we are not currently having any feed issues. What symbol(s) are you having trouble with so I can report them.
Robert
Support
This has been reported to our developers. The issue will be fixed as soon as possible.
We are also currently running an offer this week for an annual real time data subscription with 25% off or 3 months free. Would you be interested in this?
Robert
Support
Our developers are aware of the problem and they are taking care of it. The issue will be fixed as soon as possible. Apologies for the inconvenience.
Robert
Support
Our feeds team is aware and is addressing the problem.
Robert
Support
The delays have been reported and are being addressed right now by our website development team.
Robert
Support
MSFT is the default for the website when just clicking on Level 2 and there is no way to change it at this time. You could open a Level 2 for another symbol and bookmark that page. Each time you open the bookmark, it will go the Level 2 page of the symbol you chose.
Robert
Support
FONU has been reported to development.
Robert
Support
Level 3 is a trading service consisting of everything in Level II plus the ability to enter quotes, execute orders and send information. This service is restricted to NASD member firms that function as registered market makers.
Level III allows you to enter bid/ask quotes as the trades are being executed right in front of you. It is the fastest way to execute a trade and is typically found only on the trading floors of brokerage firms and market makers.
We do not offer Level 3 as we are not a brokerage firm.
Robert
Support
I will pass this along to our Mobile Development team for a future feature request of the mobile app.
Robert
Support
I checked with our development team and the cause of the issue you are experiencing is usually related to the java plug in that is installed. Have you tried to remove java and then reinstall from java.com.
Please check these Mac Troubleshooting directions from the iHub website and see if this helps. I know you are using Firefox and these directions are for Safari, but it may help.
iHub Help - Mac Troubleshooting
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=105561078
Robert
Support
Have you tried to uninstall and reinstall the app? What model device are you using? What is the version of the operating system? Can you send a screenshot of the Settings/About screen and the malfunction to help@advfn.com so we can report this to our mobile development team?
Robert
Support
Have you tried to uninstall and reinstall the app? What model iPhone are you using? What is the version of the operating system. Can you send a screenshot of the Settings/About screen from the app and the malfunction to help@advfn.com so we can report this to our mobile development team?
Robert
Support
Reported to our newswire team at newswire@investorshub.com
Robert
Support
Per our records, you have subscribed to trials of 3 different services. Authorizations are requests to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may affect your available account balance. This dollar amount temporarily affects your available balance, because your financial institution is checking to see if you have those funds available. We do not actually collect this authorization amount, and the authorization will automatically drop off your account after a certain time. Check with your financial institution for details on how long it takes for them to release the funds.
Robert
Support
Reported to our Newswire team at newswire@investorshub.com
Robert
Support
iHub Help - Mac Troubleshooting
If you are using iHub on Safari, on an Apple computer, you might have some trouble loading pages with streaming price data, like Level 2, Monitor or Charts and see a message like the picture below.
There are two ways you can easily fix this:
1) Switch to using our newer HTML5 streaming pages.
Click Here to go to your streaming settings.
Select HTML5 for the page you are having trouble with and click "OK".
Return to the streaming data page and you should find the prices start to come through almost immediately.
2) You can allow Java to run in unsafe mode by following the steps below:
Click on Safari on the top bar menu
Click on Preferences
Click on the Security tab
Click on Manage Website Settings...
Click on Java on the left
Click on Allow on the right hand side of ADVFN
Click on "Run in unsafe mode"
Click on Trust
Click on Done
Close the security tab
Return to the streaming data page and you should find the prices start to come through almost immediately.
If you have any other questions please let us know below, email us at help@advfn.com, give us a call on (888)992-3836 or click Live Support to speak to one of us online.
Robert
Support
Reported to our Newswire team at newswire@investorshub.com
Robert
Support
It may not work since the app does require iOS 6.1 or later. Not sure what version of iOS you are running on the iPad 1. Since it is free to try, you can attempt to download and run the app.
Robert
Support
I have asked the newswire team to respond to you. They can be reached at newswire@investorshub.com.
Robert
Support
Thanks for the information. I have reported this to the mobile team to look into.
Robert
Support
I can report this to our Mobile development team. Can you tell me the model of the Android phone you are using and the version of Android? Have you also tried to log out of the website, before logging into the mobile app?
Robert
Support
Reported to our Newswire team at newswire@investorshub.com
Robert
Support
Reported to our Newswire team at newswire@investorshub.com
Robert
Support
Is it being cutoff from an advertisement? Please check the view or zoom setting for your browser and make sure it is set to 100%. Then load the Level 2 page again.
You can reinstall the latest version java from java.com. Maybe the plug in is not loading properly. Then try Level 2 again.
Also try to clear your temporary internet files and cookies, log out and log back in the website. Then try Level 2 again.
Robert
Support