IH/ADVFN Market Data Tools Q&A

[ADVFN Support [Robert]]

iHub Help - Mac Troubleshooting

If you are using iHub on Safari, on an Apple computer, you might have some trouble loading pages with streaming price data, like Level 2, Monitor or Charts and see a message like the picture below.




There are two ways you can easily fix this:


1) Switch to using our newer HTML5 streaming pages.

Click Here to go to your streaming settings.

Select HTML5 for the page you are having trouble with and click "OK".

Return to the streaming data page and you should find the prices start to come through almost immediately.


2) You can allow Java to run in unsafe mode by following the steps below:

Click on Safari on the top bar menu

Click on Preferences

Click on the Security tab

Click on Manage Website Settings...

Click on Java on the left

Click on Allow on the right hand side of ADVFN

Click on "Run in unsafe mode"

Click on Trust

Click on Done

Close the security tab

Return to the streaming data page and you should find the prices start to come through almost immediately.


If you have any other questions please let us know below, email us at [e-mail], give us a call on [phone] or click Live Support to speak to one of us online.

Robert
Support