Interactive Intelligence® provides the most innovative products and services available today for:
The Contact Center
Enterprise IP Telephony
Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.
At Interactive Intelligence, it’s what we do.
Interactive Intelligence, Inc. provides software applications for contact centers and voice over Internet protocol (VoIP) applications to enterprises. Its products include Customer Interaction Center that provides contact centers and enterprises a single platform and a pre-integrated all-in-one application solution for IP telephony; Vonexus Enterprise Interaction Center, an IP PBX phone and communications system for SIP-supported VoIP in the mid-sized enterprises; Interaction Dialer that provides call scripting, multi-site campaign management, intelligent campaign staging, and compliance options; and Interaction EasyScripter, which integrates to Interaction Dialer for easy Web-based scripting. The company's products also comprise Interaction Optimizer that supports workforce management forecasting, scheduling, and real-time adherence for contact centers; Interaction Director that could migrate to various PBX/ACD platforms to route calls; Interaction Supervisor that provides a single real-time interface for monitoring agent, user, and workgroup activities; and Interaction Tracker, an interaction segment/contact history management utility, which tracks multimedia interactions and allows authorized users to resolve new contacts and search for and view historical interaction-based information. In addition, it offers Interaction Recorder that offers quality assessment control; Communite that provides enterprise messaging voice mail and voice mail replacement, and SIP-supported VoIP; e-FAQ, which uses linguistic analysis to clarify incoming questions, search for matches, and instantly reply when an appropriate match is found; Interaction Mobile Office for the mobile workforce; Interaction Gateway that configure Interaction Dialer 2.4; SIP Interaction Media Server; and Interaction SIP Proxy for organizations employing the SIP communications for VoIP. The company was founded in 1994 and is headquartered in Indianapolis, Indiana.
Source: Interactive Intelligence Inc.
Westwood College Deploys IP PBX System From Interactive Intelligence
Wednesday March 5, 9:00 am ET
INDIANAPOLIS & DENVER--(BUSINESS WIRE)--Denver-based Westwood College has completed deployment of a new IP PBX system from Interactive Intelligence (NASDAQ:ININ - News) at eight of its campuses throughout Illinois and California.
Westwood College selected the Interactive Intelligence system, called Vonexus Enterprise Interaction Center™ (Vonexus EIC), to improve the student experience and streamline admissions operations, according to Andrew Hoffman, Westwood’s corporate director of infrastructure and operations.
“Our campuses had been supported by multiple hardware-centric TDM and hybrid IP PBXs, which were nearing their end of life,” Hoffman said. “To provide a more effective and consistent student experience across our campuses we needed a standards-based, centralized architecture capable of running multi-channel applications. Vonexus EIC’s all-software, single-platform architecture based on open standards such as SIP fit the bill perfectly by enabling us to cost-effectively add enhanced functionality across our campuses over time.”
Westwood College is currently using Vonexus EIC to support more than 500 employees in its admissions, financial services, and student affairs departments. Vonexus EIC provides the college with SIP-based switching, automatic call distribution, interactive voice response, unified messaging, reporting and recording.
“Already, Vonexus EIC has improved the student experience and the effectiveness of our admissions staff by properly distributing calls within our campuses and providing greater insight into our admissions activity,” Hoffman said. “Vonexus EIC’s Windows-based platform and single point of administration, management and reporting have also helped us improve reliability, and given us a much clearer picture into call trends across campuses.”
Pending the ongoing success of its deployment, Westwood College plans to replace the rest of its existing PBX systems with Vonexus EIC across its 17 campuses located throughout California, Colorado, Georgia, Illinois, Texas and Virginia.
Interactive Intelligence first released Vonexus EIC in 1997 as an all-software, application-rich IP PBX incorporating open standards such as SIP along with tight integration to Microsoft products. Its architecture was designed to lower costs, maximize interoperability, increase operational efficiencies and ensure long-term investment protection.
Vonexus EIC is ideal for mid-size enterprises, including those with multiple sites requiring support of in-office, remote and mobile employees.
For more information about Vonexus EIC, visit http://www.inin.com/Products/EIC/eic.asp.