Interactive Intelligence (ININ)

[sidesh0wb0b]

Interactive Intelligence Releases Upgraded Outbound Dialing Software
Thursday June 19, 9:26 am ET
Software Upgrade Includes Skills-Based Dialing, Increased Scalability, Integration With Ontario Systems' Collection Software, and Enhancements Designed to Help Organizations Better Adhere to Telemarketing Regulations

INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, is releasing the latest upgrade to its Interaction Dialer® software, version 3.0, which provides blended outbound dialing and campaign management functionality.

ADVERTISEMENT
The upgrade includes skills-based dialing, a “just-in-time” Do-Not-Call feature, increased scalability, and integration with Ontario Systems’ collection software.

“The enhancements we’re introducing with Interaction Dialer® 3.0 are designed to help organizations improve productivity, increase revenue, and more cost-effectively accommodate call volume,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “A pre-integrated option with Ontario Systems' collection software further enhances our dialer’s role in the large credit and collections industry.”

Interaction Dialer® 3.0 includes a new skills-based dialing feature that minimizes abandon rates by sub-selecting in advance and in real-time only those contacts in a call list that can be handled by available agents based on skill-set. The use of a sub-set of agents is critical to many outbound campaigns, such as those involving lenders and insurers that must be licensed in the states into which they are selling.

A new “just-in-time” Do-Not-Call feature in Interaction Dialer® 3.0 helps “scrub” DNC lists whose status may have changed between the time the contacts were originally loaded and the time they are dialed. This is a critical compliance feature as telemarketing regulations increasingly reduce the time allowed between “scrubbing” and dialing.

Interaction Dialer® 3.0 also includes new dialing and database access optimizations, which enables it to support up to 250,000 calls per hour per server, or the equivalent of about 1,000 agents on a single server. Unlike standalone dialers that typically require replicated hardware across distributed sites as call volume grows, Interaction Dialer® can be deployed in a centralized configuration using the company’s SIP-based Interaction Gateway™ at remote sites for cost-effective scalability.

A new product by Ontario Systems called Guaranteed Contacts IP provides integration between its collection software applications and Interaction Dialer® 3.0 to help organizations improve productivity and increase revenue by maximizing contact rates.

Interaction Dialer® 3.0 is targeted at mid-size contact centers and large, distributed enterprises, including the following vertical industries: teleservices, financial services, collections and credit operations, nonprofits, insurance and retail.

The upgraded dialer software is available immediately through the Interactive Intelligence channel of approximately 300 value-added resellers worldwide.

Interaction Dialer® is offered as a module to the Interactive Intelligence Customer Interaction Center® (CIC) software suite for contact center automation. Interaction Dialer® includes preview, power, predictive, precise, and multi-modal "agent-less" dialing modes.

Interaction Dialer’s® architecture and broad feature-set, combined with its standards-based tools for rapid script development and patented staging algorithms, were designed to help organizations reduce costs, increase revenue opportunities, and maximize reliability and scalability.

For more information about Interaction Dialer®, visit http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ - News) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among the top 500 global software and services suppliers, and is ranked among the top 200 North American networking vendors. The company employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [e-mail]; on the Net: http://www.inin.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Contact:

Interactive Intelligence Inc.
Christine Holley, 317-715-8220
Director of Market Communications
[e-mail]

Source: Interactive Intelligence Inc.