(a) A sales and engineering staff which is reasonably capable of, and qualified to, (i) solicit Customer Orders and (ii) service Customers both pre-sale and post-sale, including pre-sale engineering and Component design, Customer quality control issues during production and post-production, handling of warranty matters, Customer complaints and issues, and all other non-manufacturing functions associated with the sale of Products.
(b) Such research and development as is reasonably needed to advance the development of the LMT Technology.
(c) Reasonable marketing of Products.
The areas in red, IMHO, are the ones which have caused problems with the CLIENTS, not just VPC.
All of the iterations that Steipp is want to talk about are, IMHO, from the flawed design of the original prototypes being translated into WORKING MOLDS which VPC was tasked to machine to create a part acceptable to the CLIENT.
I think someone on the CAD CAM Design team spent an inordinate amount of time DESIGNING CHESS SETS instead of translating CAD CAM into suitable workable prototypes.
I can imagine BARNEY getting really pissed off at all the CHANGE ORDERS on the molds which cost him a TON of MONEY. TOO MANY CHEFS in the KITCHEN, IMHO. The R&D LAB should have been right at the manufacturing site so that the Whiz kids could have had the concept of DO IT RIGHT THE FIRST TIME beat into their heads rather than think the luxury of tweaking molds and tooling didn't cost anything as long as Barney had to do it.
Don't even get me going on the competence of the PSYCHO SALES FORCE.
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