Replies to post #34492 on A.I.M. Users Bulletin Board (AIMUSERS)

[Conrad]

Well, I figured McAfee's On line Backup would be OK but the "wipe out" was not due to a technical problem. I got an extension on my account due to the McAfee Problem in 2010, so the expiry date on my new account was changed from June 2011 to October 2011. When I wanted to get my back-up data reinstalled in April 2011 the McAfee computer had still the old expiry date attached to it and refused to do the back-ups which had been made to up April 2011. I made the McAfee people aware of this problem and they promised to "fix" the account error, but instead because of the "fix" they conjured up all the back-up data was removed from their server AND also from the their own back-up server. . .at least that is what I was told. They could not do a retrieval.