Replies to post #20947 on Computer Learning (HELP)

[Susie924]

Maybe Microsoft can help?

If you believe your machine is affected by malicious software or potentially unwanted software, you can use Microsoft Security Essentials or another up-to-date scanning and removal tool to detect and remove malware or other potentially unwanted software from your computer. For more information on Microsoft security products, please visit our security products and services website. Additionally, you can get virus-related assistance at no additional charge from Microsoft in the United States and Canada via a toll-free support hot line, (866) PC-SAFETY (727-2338). For support outside the United States and Canada, please contact Microsoft Help and Support worldwide.

[gottfried]

originunknown, this should work since you know where the trojan is quarantined. All you need is a flash drive

can be used from a flash drive to remove bad files if you know where they are http://www.malwarebytes.org/fileassassin.php

Simply download FileASSASSIN from one of the links below. If you selected the portable build, simply unzip and run the application, otherwise run the installer provided. Start FileASSASSIN and select a file by dragging it onto the text area or select it using the (...) button. Next, select a removal method from the list. Finally, click Execute and the removal process will commence.

PS: I just downloaded FA to my flash drive and unzipped it. Then I ran FA and it looks self-explanatory [I had no files to assassinate, though]. It will even stop a file if it is running.