Tecate -
re: Intel can EASILY show that Dell lost the hearts and minds of their customers by shoddy made computers
There you go being logical. With the current 'pile on' mentality, Dell will "show" that they were "forced" to exclude AMD, despite "sales and customer demand", and THAT is why they lost their leadership position. I know this has become an established Dell position - a friend who was at Dell in this period claimed that Dell's exclusively Intel product line cost them thought leadership and took them from "Invincible" to "Also Ran". Never underestimate the internal political value of scapegoating, or its effect on a company's prevailing mindset.