BCaSE - IMO only, if one has to call tech-support every time one wants to find out how to do something, this business model will never (ever) get off the ground. The experience has to be seamless to the user ~ just go here, point and click, and you're in. It has to be that simple.
To figure out whether your computer is eligible for it is already too much for the average user. Many will say ~ I have a computer, I can download TVToninc, I have MS Media Center as my default ~ why doesn't it work? If the companies aren't clear on how this works, the masses will likely get confused, frustrated or mad if their configuration doesn't work right.
I know that you and I are not the average Joe-consumer here, and that we sometimes call these places just to see how tight the offering is. But there are many consumers that won't even bother.
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