Actually, my office is in an industrial area near a shipyard (in Seattle). It is truly a "dump," but my company is profitable.
How can HCPC have a lot of customers? They're just getting their feet off the ground. I suspect that if they start to become profitable, they may reconsider their "digs" and move to something nicer - something to accomodate new customers (though I suspect most of their transactions will be via e-mail and/or faxed applications).