Yes,true, he did teach the call center manager alot of things.And did help her by phone even after he left.But the cc really needs a full time IT person. He was great,but again had to feed his family also!
I got the same impression about when Blackwell left as well. I am sure he was not utilized as a CIO at all. He was the utility IT guy. Which is pretty much how I interpreted his qualifications to be after I read his resume. He was no CIO.
I am sure he was a good Tech Guy...but if he spec ed the IT systems I might question his abilities. Then again...I don't know the budget he was given.
That ordering software has to communicate with the stores and financial entities somehow. Likely a database and local server as well. I bet none of it was High Availability...lol well we know that since there was no redundant power.
How exactly do you run a call center without redundant power? They had millions...to run way more than the IT and call center equipment, HVAC and some lights than they had I would be very surprised if it was more than $250K for UPS and natural gas generator installed with intelligent auto switching.
Anyway the CC was premature. Get 200 shops and some revenue and then roll a pilot. Call me crazy... :)
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