I think thats just a nationwide problem. There are certain areas of the country that aren't privileged enough to have access to high speed cable/dsl and there are parts that have access to both. I live in the Tri-State area, and the city is only an arms length away. However I was back and forth with my provider (verizon) for over a month. One person told me yes you can get our service, another person said I'm too far from the central server (which was located 200 ft away on the main road in my town) It was very frustrating to say the least. They had numerous service employees come to my house and try to configure the system and finally it worked. The point is I can see how some people would get upset enough to file a complaint to the BBB. The fact that verizon sent me all the utilities and software to begin using their service a month before it was scheduled to begin and 2 days before the schedule day they call and cancel my service was enough for me to be upset. Hell, I was a phone call away from calling the BBB myself and I used that as leverage against my provider. I don't take the BBB complaints serious, I was just putting out some information I came across.
Now if Internet America could capitalize on the areas in which these bigger companies don't serve, they would see some nice revenue coming in IMO. Little companies become big companies by catering to those who are interested and need help, not the people who already have what they want and offering them the same service just with a different provider name. This is almost common sense, and so far GEEK has realized that
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