Wave must support ETS, strengthen customer relationships
The end result can be feel good. A world class customer focused company will jump in with both feet, contact Dell and the end user to learn how they are using ETS, locate the nuts and bolts of the problem minor or major, whether or not an ETS issue, solve it, compile in a knowledgebase (I recall wave.com has a kb), and issue patches and upgrades making the product stronger.
Per counts each post has been read hundreds of times. Hopefully by Wave engineers. I agree Wave support needs to monitor and respond to them either directly or indirectly through their oem partner. This troubleshooting and feedback could lead to repositioning Wave's software to a different target. If fixed quickly it will strengthen our relationship with Dell should.
I am sure Dell customers have experienced issues with a little operating system called Windows and I recall it dominates the market.
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