Replies to post #26823 on Grillit Inc (GRLT)

[Snizzle]

Reviews-
“Jeff Reese

February 2022
I really really really wanted to be able to give a great review here but I just can't. We entered on a Saturday evening around 6pm and heard one of the staff mention to someone else they were short staffed. This is understandable but everything that followed was not.We placed our order for a Greek sandwich and a Cuban sandwich and sat down. Over the next 53 minutes we sat and waited. About 40 minutes in the staff asked us if we ordered something we didn't and this repeated about three or four times with some of them being instances where they handed us someone else's food.Once we got our food it was totally lackluster. The Cuban was boring and the Greek seemed to be lacking all flavor. Also, the chips come out of a jumbo bag that you likely get from Costco, which again is fine but at the prices I think were a let down.The mustard bar is a joke and the theme of pretzels and pints doesn't exist yet as no beer. The staff never checked on us to see if we needed anything other than trying to pass off food that we didn't order.I write a fair bit of reviews and this may be one of my longest because I just felt after the That's So Tampa article I needed to inform people of our experience. Even when we left there was no acknowledgement by the staff and it was evident that we and everyone else in the establishment seemed very frustrated. I understand hospitality is struggling right now but sometimes you need to close the doors and deny additional customers until you can handle the ones you have. 53 minutes for two pretzel sandwiches is ridiculous and had we not had to pay in advance I may have walked out.I cannot recommend this establishment at this time.”

[Snizzle]

Reviews-

“Douglas Baldwin

April 2022
What you MUST know before you go here. If you order once you arrive, expect it to take a minimum of 30 minutes. I'd recommend ordering ahead. Even some people I saw order ahead of time had to wait 15 minutes for their food. No one here got their food in under 20 minutes with most waiting 30. They really need a sign that explains this to people who might try to come in here for a "snack". This is not where you rush over on your lunch break.Glad that is out of the way. So yeah, really nice modern décor, clean tables and bar (no alcohol) awaits you at the Pretzel Haus. The new guy at the register was friendly and helpful. I liked their soda fountain selection (purple was the best), and the a/c felt good. At one point, I noticed some of our order was ready to bring out, but I guess the person designated to bring the food out was standing next to us on the customer side having a friendly chat with a bunch of her friends. No big deal, other than it had been 30 minutes since we ordered. She was friendly though. As soon as she was done chatting, she went back and retrieved our food. The food was tasty albeit a bit on the pricey side. This will sound a bit silly since I went to a place called the "Pretzel Haus", but everything was a bit, well, too pretzely. I could have used something lighter to go with it like some fruit or a salad, but that's not the common fare in this neck of the woods. The sandwiches were just fine, but I could not help but think they were very much like pretzel hot pockets on steroids. I felt I might be able to get something similar in the frozen section at Publix. Once again, not to say it wasn't good, but I think there might be some other items on the menu that are a bit more worthwhile like the pretzel pizza or the cheesy garlic pretzel.I fear for this place, as the only quick service I saw was from online orders that I think Uber or GrubHub were picking up. If you get a reputation that sitting down to have a pretzel is going to be an hour-long extravaganza, you'll find your customers hanging out in the mall at Auntie Anne's. If this place is still there in six months, I might give it another try to see if they worked out the kinks. It is a great concept.One last thought, the mustard bar was a bit lame. Definitely could up the game there with some exotic mustards that I could not find at Winn-Dixie.”