I can't speak to your brokers reporting their holdings bu I can tell you that I had more shares than fidelity was reporting for a long time. It sounds like you are paying your broker to buy shares for you maybe that's why.
"In general, an institutional investment manager is: (1) an entity that invests in, or buys and sells, securities for its own account; or (2) a natural person or an entity that exercises investment discretion over the account of any other natural person or entity."
They are taking credit for their advice to you to buy LWLG.
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