All of this goes without saying but as a former IT professional, I can't resist commenting....
(tldr at the end)
Quote (emphasis added)
Ok...
(Remember, we are just talking about a list - not all details including payment history - A LIST )
'Tens of hundreds of thousands'...that is millions... someone is either deficient in math or obfuscating
'I believe, tens of millions' - ok fine... for purposes of my analysis, lets stipulate 100 million (can't be that many but what the hell)
'We simply didn't have capacity to download that'
Ok - how much capacity is needed?
What is needed for a list of the loans?
Name and contact information of the recipient Name and contact information of the institution (branch, etc.) Name and contact information of the servicing agent (who is watching the loan) Numeric details about the loan Initial amount Balance Arrears Category information about the loan (mortgage, car loan, etc)
How much space does that take up?
Contact information: at most 100 bytes but lets be generous and say 256 Numeric details about the loan: actually about 12 bytes but lets be generous and say 128. Category information about the loan: probably one byte but lets be generous and say 64.
So 256 * 3 Plus 128 Plus 64 Total: 960 bytes --
Times our generous 100 million loans = 96,000,000,000 bytes
For $21.99 you can buy a 1 TERA byte USB Flash Drive and store over 100 copies of the 'list'.
Yes, I know this was many years ago but HOLY CRAP you could still buy storage in the 100 GB + range back then.
TLDR
They didn't want the data and are speaking technobabble to impress those with Techilepsy (can't function when confronted with technology) and weasel their way out of their fiduciary obligations.