I cannot speak to that as I did not try reaching out. However, it does say on their website right now that due to Covid they might not get to the phone but to leave a message or send an email. If those who reached out before did not do so they might have never got a hold of the office and never got a response. I don't think they were shut down but things obviously changed dramatically and could have effected their responsiveness.
There just seems to be no indication that Carter has communicated with the TA in anyway for me at this point. Which indicates we are to be left out.
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