Requires HIPAA sign off though, doesn’t it? Also could it be that the workarounds LP referred to are utilizing remote approaches and that weren’t in place when covid impacts came in to impact the tasks and thus took some time to establish workarounds at multiple hospitals?
I believe there are also issues with there being no staff available to handle these types of requests right now. They either not present in the hospital as their work isn’t considered essential right now (and to keep them safe) or they are up to their eyeballs in Covid-related work.