This is more like it...you are 100% correct! Trust me, I'm an internet marketer by trade and recently I sent them some very helpful strategies on things that are working for me and my teams (and no, I did not ask for anything in return like other I've heard doing this). Not sure if they'll use any of them but I sent them these strategies from a place of positivity and helpfulness to the company. I actually got a reply from their team thanking me and saying they would forward it to their marketing team. I didn't ridicule them, shake my fist at them, accuse them of things, I was just offering my expertise and advise free of charge.
Your observations are rational, factual, and I believe they can do it. I might send them another email stating some of your observances with some of my helpful advice too.