Replies to post #324 on Site Suggestions

[IH Geek [Dave]]

Thank you for the suggestion.

The Admins operate as a team and have complete visibility to each others actions and dialog with users. Most requests are handled via FIFO queues (such as PMs to IH Admin) and are handled by whichever staff are on duty. If they cannot answer or resolve the matter they have the ability to forward to PM to the appropriate staff member.