You make an excellent point!
I mean, it took me a while to get a basic understanding what they do, and what their platform looks like, etc. I had to read and watch videos. In my opinion, they still need to work on being SUCCINCT and EFFECTIVE with explaining their product and services. And to be honest, I STILL don't understand it.
Just imagine them walking into Shark Tank with a pitch - I can imagine them getting bored and confused with all the different explanations, variety of products, etc. It's not an easy thing to grasp, in my opinion.
Regardless of my skepticism, I am going all in with this company. Just trying to analyze all angles. I'm still very very new with researching this company.
I wonder how big CRM companies like Salesforce were able to spread so wide. My company uses it, but we ALL hate using it. It's more a matter of laziness I suppose. I know of another 300-person company where employees are required to use it, but everyone hates it too (that I know of). Is it going to be more difficult to convince others to learn a new tool that has more cool stuff? Or would it be too annoying for them to learn and thus switch over? Just food for thought.