Google Translate is an excellent Tool. That chart does look bad at first glance but while Bol.com has 58% Excellent and 22% Good reviews for total of 80%. Neckermann.com Does have 29% Excellent and 17% Good for total of 46%. Obviously huge room for improvement. The 38% Very Bad for Neckermann.com vs 10% for Bol.com is not good but hopefully someone is in charge of addressing this issue!