People call the USPTO for information. In this case, we have an unusual situation where one patent-pending invention has two separate published Application Numbers.
Shareholders have been led to believe that Otiko has a transdermal delivery system he can attempt to patent. Some have suggested he has a right to the Keough/Phillips delivery system because the number assigned to one of two published applications has been abandoned.
It was a worthwhile call because it confirmed an existing conflict.
I have called in the past for explanation of a patent status. In that case, I was given info because there was no confidential action underway. So, yes information is shared by this public office when legal challenges don't exist.