Here is a typical support question: "For two years, I have been trying to get my account on S.C.A.N. to be confirmed by your system so I can participate in discussions. I never receive any email from your system to confirm my email address. Can someone help me with this?"
Your response further confirms to me that there are people that stockcharts.com deliberately ignores, simply because the person either asks too many questions or is seen as too opinionated. I found two old time posters on the prior S.C.A.N. system who also complain they cannot get new registrations confirmed.
They have such nice charting software, so it's a shame to be treated so horribly.