After submitting many complaints to Fidelity about their crappy website and trading platform that don't fully support penny trading, I received a letter saying I was no longer allowed to trade there.
I may sell my existing shares but can't buy more. That's when I called around about moving them.
I didn't want to sell them and my shares are all long now. They're stuck there until I decide to sell or the company I invested in is bought.
Fidelity admitted in replies to my complaints that my complaints were valid, yet they refused to fix anything. And several times when I tried to add screenshots to the message I was sending via their online message system, I'd get this notice and couldn't submit them: "Error Attached file is suspected of being infected by a virus." They were just a simple .png screenshot!
They don't even offer free streaming quotes unless you meet their threshold for number of trades (120+ trades annually). Due to the MANY problems I'd reported, I was upgraded to Active Trader for free, and allowed to use that platform. I quickly discovered that it did not suit my needs, and cancelled it. It does not fully support penny stocks, just as the website fails to do. Neither the website or Active Trader platform support four decimal places, so if a stock is priced at .0025, you can only see .00. When I'd place a trade online, I'd get to the "verify your order" page which is the final step before submitting the trade, but since I could only see two decimal places there, my limit order price showed as .00. So there was no way to verify the numbers were correct before placing the trade!
Once I went to the Trading tab and was told I had no trading account. When I called, I was told that the message was due to the system doing its nightly updating (which you're never warned is occurring).
A few times I was buying a few million shares of stocks priced below .0002, so the trades only amounted to a few thousand dollars, but some traders said they had to put me on hold while they go get authorization for such a large order. Yes, it was a large number of shares, but the dollar amount was relatively small. So I'd ask for their supervisor, who of course would tell me the rep did NOT need authorization and should have placed the trade, so they would be talked to.
Instead of fixing a single thing, they finally closed my account, stating that they could not satisfy my needs. Fidelity clearly feels it's easier to terminate those who complain, rather than fix the problems.
FIDELITY JUST PLAIN SUCKS!
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