Barge: SKS was a notorious non-listener. He always valued his own opinions highest and that kind of arrogance in the face of consistent failure branded his entire approach. He did not listen to good advice, wasn't interested in what shareholders thought, unless they were getting ready to sell.
The product itself was a masterpiece of "We'll tell you what you need" manufacturing, rather than a product fashioned from customer needs, based on customer input. He thought he knew their needs better than they did.
When folks told him he needed a COO and a sales supervisor, he continued to do the same crappy job of holding all the reins and failing and flailing miserably, driving the company to the edge of bankruptcy, while not making any inroads at all in advancing Wave in the marketplace.
When he was told he needed help with all Wave communications, he continued to put out misspelled, grammatically-challenged gibberish.
Your adulation of SKS and your defense of him, diverges from the known facts considerably. HE WOULD NOT LISTEN!
Blue