V3 Systems
Call Centers
“Our employees are able to take phone calls quicker, and make sales quicker, because the performance is so much faster than our other desktops on the call center floor.”
- Jacob Phillips, Network Administrator and Help Desk Manager at CLEARLINK
The Challenge:
In the Call Center industry, the most important metric is streamlined efficiencies. In an industry where every second counts, reduced time-per-call is paramount. This depends on how quickly staff, operators and agents can access the applications and data needed to provide the best and highest level of responsiveness for clients. V3 Systems offers call centers the fastest computing environment in the industry, allowing them to minimize average call times and maximize the value of critical business drivers for IT in call centers including:
Improving agent productivity, client responsiveness and customer satisfaction
Shaving time off per call, since less time equals saved moneyProtecting client privacy and data
Providing on-the-fly flexible resource allocation
Saving money on both operational and capital expenses
Ensuring regulatory compliance, such as PCI-DSS
Providing access to standardized knowledge bases, CRM applications, and agent scripts
Enforcing uniform software versions and security updates
Ensuring scalability and easy nimble deployment in getting a new call center up and running quickly
Simplifying the management of complex IT solutions while delivering high-quality services
Saving time because of faster virtual desktop performance
Ensuring high availability, performance and scalability
V3 understands these needs, and addresses them with our technology and V3 Desktop Cloud Computing solution.
The Solution:
V3’s role: how do we fit into the Call Center environment?
Our Desktop Cloud Computing Appliances deliver 25 – 400 virtual Windows® desktops per unit, with guaranteed performance that is 2x – 8x faster than physical desktops. The server appliances elegantly integrate into an existing VMware infrastructure, providing the computing and local storage needed for hosting virtual desktops. We also offer V3’s Desktop Cloud Orchestrator software to simplify the creation, management and movement of dedicated virtual desktops, including policies for failover. This desktop management software aggregates key features that a desktop administrator would need from VMware’s vCenter and View into a centralized console.
What does this mean for you?
For call center managers, V3’s solution helps you increase the call center’s productivity and profitability by providing staff with high-performance virtual desktops that reduce call time, and simplified centralized desktop administration that saves time and money.
For agents, operators and other staff, V3’s solution helps you improve client responsiveness with high-performance virtual desktops that provide faster logins and application loads, resulting in higher personal productivity metrics and increased customer satisfaction.
For IT administrators, V3’s solution offers simple deployment and centralized management with increased performance. This means Windows updates and software patches can be pushed out to all virtual desktops in minutes (not days or weeks), saving on overhead costs.
The Results:
With V3's solution you can expect to experience the following benefits:
Quicker application and document loads means faster virtual desktop performance, saving time per call which results in saved money
Ensured Client Privacy because sensitive data is not stored on end points
Ability to answer calls more quickly, with little or no downtime.
More controlled access and easier management with V3’s optimized technologies and management tools
Minimized downtime for administrative operations, upgrades, and maintenance
Decreased support costs through central management of software versioning, product upgrades and software patches
Extended desktop hardware replacement cycle, since thin and zero clients become obsolete less quickly than PCs or laptops
Enhanced security through controlled access and greater control of virtual datacenters and cloud environments
Scalability is as easy as adding another V3 Appliance, or allocating a new appliance to a new location
Single point of contact for all support needs, saving time and money
