Zillow Inc. (Z)

[Art2Gecko]

What Zillow users are saying to us

http://www.zillowblog.com/
Posted by Lloyd Frink President
Categories: Zillow
It's Day 2 and already there's been a lot of chatter on blogs about what we're doing and how Zestimates stack up to people's expectations. We've received lots of feedback, too. On the first day we received over a thousand emails. So, in the spirit of transparency, we want to share what people had to say:

21% report our home facts have inaccuracies (wrong # of bedrooms, bathrooms, sq. ft. etc)
17% dig the site and congratulate us
16% think our Zestimates (home valuations) are off
12% want to be signed up to get regular email updates from us (advertisers, Real Estate Professionals)
10% are suggesting new functionality
6% report not finding their homes
3% want to advertise with us
3% are Mac users and want us to support Safari
3% report our maps aren’t correct for their location
3% don’t like us or our new site
2% did not get a Zestimate
2% had navigation questions
1% had business propositions for us
1% reported bugs
We love this feedback because it tells us what we need to work on and how we can get better, so please keep it coming.

Many people like our site, and that is heartwarming. (Especially considering that people are traditionally more likely to share criticism than praise.) Others, however, have a few issues with it. The main topics are our data and Zestimate coverage and accuracy. We give you the gory details of this on the site.