Bots Inc (BTZI): This is straight from mCig Support (I ha...

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worldisfullofDerps

Re: cgydom88 post# 2539

Friday, 11/15/2013 5:18:48 PM

Friday, November 15, 2013 5:18:48 PM

This is straight from mCig Support (I had same problem - more comments at bottom):

Hi,

What happened is you broke the coil. We are aware of the issue and have made a fix in the next batch that are being delivered shortly. I have personally used the same mCig for 6 months and other employees and customers that are gentle and grind their leaves very fine do not end up breaking the coil. The coil breaks when you either clean the chamber too aggressively or pack the leaves/herb/bud too aggressively. We will send you a new mCig if you like or you can wait for the next batch. We want you to be happy with your mCig!

---

Sincerely,

mCig Support Team

800 Bellevue Way NE

Bellevue, WA 98004

Phone: 1-425-462-4219

Fax: 1-425-462-5638

Email: support@mCig.org

Website: www.mCig.org
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[end]

I don't think they can resupply, as they sold out. You should reach out to them personally. I suspect they will make good, by sending you the new model for free - I could be wrong. At least they acknowledge both personally (very promptly) and publicly through the PR. Shows they are legit - provides credibility.