Well, Austin is a rookie. He's been working in this field and w/ E*Trade only since May. Many of the customer service reps I've dealt with were inexperienced and said dumb things. Austin apparently read this from an email. I don't know if it was an internal one or from a customer.
----- "We simply attempt to be fearful when others are greedy and to be greedy only when others are fearful." -- Warren Buffett
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