We took a road trip to the Comcast office. Going through 5 or 6 reps with no resolution doesn't put your demeaner into a positive light when you go see them in person.
Their whole desire is to sell you more stuff. They really wanted us to have a tech come out, that we would pay for, then maybe get re-imbursement later. Key word being "maybe".
Our visit ended shortly after things got a bit testy.
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