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Re: None

Friday, 12/09/2005 1:51:51 PM

Friday, December 09, 2005 1:51:51 PM

Post# of 286276
Serious Question Here- I purchased gift subs for friends and family, and here is what is happening. When the gift recipient types in their gift cert #, they are automaticaly lead to a 14 day free- trial plan.There is absolutely no other option . I paid $50.97 for the 3 out/3 month each, and when they signed up they have received nothing but the free trial period.

My first e-mail about this problem was met with a speedy response from the Vice President of Web operations, Chris McLaurin, saying that the problem was fixed. However, the problem has not been fixed, and my subsequent e-mails haven't been responded to reference this situation. Has anyone had this sort of problem , as I feel customer service should not lack with such an IMPORTANT MILESTONE UPON US FOR BOTH THE COMPANY AND SHAREHOLDERS!

Thanks for your replies, and please feel free to let me know what else I can do to remedy this situation as I want to see everyone enjoy the positive experience we have all had through our hard work and efforts!

Thanks,

Fireman Tim

Ruff! :0)