Actually it was a lot more complicated than that ... a MSFT rep in Manilla took over his computer and managed to get rid of Sirefef after 4 hours and two experts looking at it. They did recommend a MSFT scan tool to check for any future problems. I have tried it and it caught stuff Advanced Computer Care 5, MSE, and ESET had missed.
They were going to charge a flat $99.99 to remove toolkit but waived fee when they saw how long he had waited etc
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