Dell news- interesting.
-R
Royal Resorts Selects Dell to Centralize IT Infrastructure; Company Standardizes on Dell Servers, Storage, Desktops to Increase Efficiency and Customer Service
Business Wire - July 26, 2005 12:00
MEXICO CITY, Jul 26, 2005 (BUSINESS WIRE) -- Dell (NASDAQ:DELL) was selected by Royal Resorts, a vacation club ownership resort, as its technology partner to centralize its global IT operations and implement the latest technologies to provide faster, more reliable service to its members.
Royal Resorts has implemented Dell PowerEdge servers, a Dell/EMC storage area network (SAN), PowerVault network attached storage (NAS) and Tape Library products, OptiPlex desktops and services as part of this initiative, to achieve better flexibility and security capabilities from standardized technology.
The data centralization project was driven from the need to consolidate and centralize the IT infrastructure that supports its resorts throughout Mexico and the Caribbean. By updating its systems and selecting Dell as its corporate standard, Royal Resorts built a more efficient and secure network.
Following a comprehensive analysis of technology providers, Royal Resorts selected Dell based on its previous experience, the company's quality of service and best-value proposition:
"To be competitive in the hospitality industry, we must deploy technology that enables us to differentiate and constantly improve our level of service, while remaining cost-competitive -- from tracking members' vacation ownership contracts and reservations to maintaining precise accounting information," said Ed Klein, CIO, Royal Resorts. "Standardizing on Dell products has enabled us to improve the speed and accuracy of maintaining the information required to provide the greatest level of service to our members and guests. In addition, this partnership has helped us make dramatic improvements to our data integration, business intelligence and back-office systems."
Royal Resorts has implemented Dell PowerEdge 1850, 2850 and 6650 servers running Microsoft Server 2003, a 2.3 terabyte Dell/EMC CX300 SAN, Power Vault 775 and 132T OptiPlex GX280 desktops, and UltraSharp LCD monitors to for an end-to-end standards-based infrastructure.
To reduce costs through improved management and increase productivity through ease of use, Royal Resorts implemented Active Directory on the enterprise systems as well as Microsoft Exchange 2003, an updated Microsoft Cluster SQL database platform and a Veritas Backup solution. The Dell-based network allows Royal Resorts to quickly process business transactions, maintain accounting and tax data, and ultimately, to provide better service to its more than 60,000 members.
In addition to standardizing on Dell products, the company selected several Dell services, including Professional Services and Gold Support. Royal Resorts and Dell Professional Services worked together to design a scalable and robust architecture that included detailed design documentation, a comprehensive validation strategy and a mature deployment plan. Dell Professional Services successfully managed the entire server and network implementation and migration, in addition to training the IT staff. Royal Resorts also selected Dell Gold Support to provide 24x7 technical assistance for all of its servers and desktops.
"Standards-based technology is being deployed more and more for business-critical enterprise platforms in leading companies like Royal Resorts," said Jose Luis Garcia, Dell Mexico general manager. "These customers recognize that standardized technologies enable them to be cost and performance competitive for their customers, and Dell is committed to delivering the highest-quality systems and services to meet these business goals."
About Royal Resorts
Founded in 1975 in Cancun, Royal Resorts is a pioneer in Mexican tourism and the international vacation ownership industry. The company has grown with Cancun, the country's first and most successful master-planned destination. It opened its first resort in 1978 and now has five beachfront resorts with five-star ratings. Furthermore, Royal Resorts is one of the city's three largest employers and has a workforce currently standing at 2,408 employees.
Royal Resorts recently expanded its resort operations to the area south of Cancun known as the Riviera Maya. Construction work is underway at The Royal Haciendas Resort in Moxche Beach & Golf Village and the first 55 vacation villas will be ready for occupation in the summer of 2006.
The company also manages El Castellano Hotel in Merida, Yucatan, Mexico, The Sea Aquarium Resort on the island of Curacao, and the Pelican Resort Club on St. Maarten, Netherlands Antilles.
Royal Resorts has over 75,000 members from 51 countries and independent surveys report a 98 percent member satisfaction rate, one of the highest ratings received in the vacation ownership industry worldwide. It has received numerous accolades including the coveted Five Star Award, given by Interval International (www.intervalworld.com) every year since the award's inception in 1984.
About Dell
Dell Inc. (NASDAQ:DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the past four quarters was $51.1 billion. For more information about Dell and its products and services, visit www.dell.com.
Dell is a trademark of Dell Inc.
Dell disclaims any proprietary interest in the marks and names of others.
SOURCE: Dell Inc.
Dell Inc., Round Rock
Media Contact:
Wendy Giever, 512-728-6442
Wendy_giever@dell.com
Copyright Business Wire 2005
