I have done that remote access repair before. Not with Microsoft, it was with McAfee but it's the same thing. It is really cool to watch them going in to the coding of your computer and isolating the virus and then deleting it.
"Sort of" is harmless "Sort of". Is a filler. But sometimes, "sort of" means everything. Like after "I love you" or "You're going to live" or "It's a boy".
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