guard dog customer service was 24/7 and internal according to this press release
18NOV2010
Guard Dog Goes 24 Hours
Investor Updates, New Services, Official Press ReleasesComments Off
Guard Dog Inc. today announces the extension of their customer service hours. With the rise in membership and the increased product offerings Guard Dog will extend their customer service hours to a full 24 hours.
Over the past few months Guard Dog has continued to upgrade their products and now follows with an upgrade to their internal customer service. Guard Dog has been continuing to develop their internal company infrastructure to meet the growing membership base.
“Customer service is a top priority for our members, there is nothing more frustrating than finding out your personal information has been compromised and you get a recording that tells you to leave a message or call back in the morning,” stated Shawn Andreas, VP of Marketing. “Guard Dog claims to provide the best solutions in the market; we couldn’t make those claims if our customer service wasn’t able to support our members, all the time!”
Guard Dog will continue to staff according to the demands of the membership base, and ensure all current and future subscribers will always reach a live voice to answer their questions and resolve their issues. In addition to reaching a live voice, Guard Dog provides all agents and identity specialist with extensive training to provide quick and accurate information to all members.
Customer service will also expand its roles with the current introduction of the newest products to include outbound welcoming and a more proactive introduction to additional products offered by Guard Dog. Additionally, future support tickets will directly link to the help center to be managed and reviewed by customer service to ensure complete satisfaction.
Team Guard Dog
