The Next Online Brokerage - Built By You

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here's another one
Timpani Contact Center
With Timpani Contact Center, you can improve service quality and increase agent productivity by streamlining customer interactions across all online channels—chat, email and self-service/ knowledgebase—while reducing service costs.

By integrating all interactions, this comprehensive solution supplies your agents with a unified customer history, so they can deliver seamless service and first-contact resolution to customers. From a user-friendly, single desktop interface, your representatives gain a complete 360-degree view of customer data, which facilitates efficient service resolution and fosters long-lasting, loyal customer relationships.

The hosted solution from LivePerson enables you to offer a vital competitive differentiator in today’s crowded marketplace—seamless, high-quality customer service that is second to none.

Benefits
Improves customer satisfaction, retention and loyalty
Enhances agent productivity and lowers service costs
Improves response time and response accuracy
Facilitates efficient management of distributed environments
Increases incremental revenue and conversion rates
Enhances and extends third-party systems

http://www.liveperson.com/ent/contactcenter.asp