![](https://investorshub.advfn.com/uicon/49770.png?cb=1464298747)
Friday, February 04, 2011 9:46:18 PM
eGain(R) Multisearch(TM) Technology Combines Federated Search, Multi-Access Navigation, and Multi-Process Expertise Behind Simple Search Box
On Tuesday December 7, 2010, 7:45 am EST
MOUNTAIN VIEW, CA--(Marketwire - 12/07/10) - eGain (OTC.BB:EGAN - News), the leading provider of cloud and on-site customer interaction hub software, today announced the immediate availability of eGain Multisearch, a unique, all-in-one search technology for web self-service and the multichannel contact center. Embedded in the eGain SelfService™ and eGain KnowledgeAgent™ products, eGain Multisearch delivers unprecedented ease of navigation, superior content findability, and result relevance, while improving contact center productivity and best-practice compliance. With this innovative capability, eGain SelfService and eGain KnowledgeAgent become the most comprehensive solutions in the industry for customer service knowledge management.
Key capabilities of eGain Multisearch include:
Multi-access behind a simple search box: eGain Multisearch puts the combined power of the industry's broadest set of knowledge access methods -- keyword, metadata, natural language and intent-based search, question-matched search, and CBR-guided help (Case-Based Reasoning) -- behind a simple search box. The multifaceted, multi-path, blended navigation for answers helps reduce unproductive searches. Where the advanced version of eGain SelfService is implemented, search with a virtual assistant interface is also included as a seamless option.
Multi-sourced content: To further increase findability of answers, eGain Multisearch seamlessly federates and presents search results across website, contact center, enterprise, community, and social content.
Multichannel consistency: The underlying multichannel customer interaction hub platform, eGain OpenCIH™, ensures that contact center portion of the federated content is consistent across customer interaction channels.
Multi-role access: Access to search methods can be controlled by role or user. For instance, agents that are new or work in highly regulated industries can be made to follow a consistent, compliant search and interactive process.
Multi-process expertise: Today's contact center agents are expected to handle process-intensive customer queries such as product selection, diagnostics and resolution, contextual cross-sell and up-sell, providing sales quotes, etc. in a way that is compliant with industry regulations and best practices.
"Knowledgebase self-service for customers and contact center agents is an essential component of any best-practice customer service framework," said Johan Jacobs, Research Director at Gartner. "Multiple search methods to find answers in an array of content sources such as corporate knowledge, agent knowledge, social knowledge, hosted community knowledge, partner knowledge and online public knowledge -- will improve the relevance of search responses dramatically."
"eGain Multisearch turbocharges the simple search box with intelligent navigation and sophisticated retrieval technologies," said Ashu Roy, Chairman and CEO for eGain. "Building on eGain's Knowledge Management success, it will further help relieve search burden for customers and agents alike."
Details of eGain Multisearch, eGain SelfService, and eGain KnowledgeAgent are available at:
* http://www.egain.com/products/search.asp
* http://www.egain.com/products/web_self-service.asp
* http://www.egain.com/products/knowledge_management.asp
About eGain
eGain (OTC.BB:EGAN - News) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Contact:
eGain media contacts
Jamie Abayan
eGain
650-230-7532
jabayan@egain.com
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Mike
SwingTrade is my favorite board - #board-1781
Due diligence on my favorite stocks is located on the sticky note on the SwingTrade board.
Recent EGAN News
- Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience • GlobeNewswire Inc. • 06/14/2024 10:30:00 AM
- eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems • GlobeNewswire Inc. • 06/13/2024 04:14:03 PM
- Form S-8 - Securities to be offered to employees in employee benefit plans • Edgar (US Regulatory) • 06/06/2024 08:20:57 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 05/31/2024 01:00:36 PM
- eGain Announces Increase to Stock Repurchase Program of $20 Million • GlobeNewswire Inc. • 05/31/2024 12:00:00 PM
- Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service • GlobeNewswire Inc. • 05/29/2024 10:30:00 AM
- TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities • Business Wire • 05/22/2024 10:45:00 AM
- TELUS International établit un partenariat avec eGain pour transformer son centre de contact en tant que service grâce à la gestion moderne des connaissances et à des fonctionnalités d’intelligence artificielle • Business Wire • 05/22/2024 10:45:00 AM
- eGain Reports Continued Momentum in New Logo Wins Driven by AI Knowledge Offering • GlobeNewswire Inc. • 05/09/2024 08:05:00 PM
- Form 10-Q - Quarterly report [Sections 13 or 15(d)] • Edgar (US Regulatory) • 05/09/2024 08:03:19 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 05/09/2024 08:01:15 PM
- eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client • GlobeNewswire Inc. • 05/02/2024 10:30:00 AM
- eGain to Announce Fiscal 2024 Third Quarter Financial Results on May 9, 2024 • GlobeNewswire Inc. • 04/30/2024 10:30:00 AM
- eGain Announces AssistGPT™ for CCaaS at Enterprise Connect • GlobeNewswire Inc. • 03/25/2024 10:30:00 AM
- eGain to Participate in the Annual Roth Conference on March 18, 2024 • GlobeNewswire Inc. • 03/12/2024 08:05:00 PM
- eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin • GlobeNewswire Inc. • 02/23/2024 11:30:00 AM
- Form SC 13G/A - Statement of acquisition of beneficial ownership by individuals: [Amend] • Edgar (US Regulatory) • 02/14/2024 07:45:26 PM
- eGain Reports Growing Profitability in its Fiscal Second Quarter; New Logos Increase with AssistGPT AI Offering • GlobeNewswire Inc. • 02/08/2024 09:05:00 PM
- Form 10-Q - Quarterly report [Sections 13 or 15(d)] • Edgar (US Regulatory) • 02/08/2024 09:01:48 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 02/08/2024 09:00:16 PM
- eGain to Announce Fiscal 2024 Second Quarter Financial Results on February 8, 2024 • GlobeNewswire Inc. • 01/25/2024 11:30:00 AM
- TENAQUIP Selects eGain for Digital Customer Service • GlobeNewswire Inc. • 12/12/2023 11:30:00 AM
- Form 8-K - Current report • Edgar (US Regulatory) • 12/07/2023 09:01:10 PM
- Form SC 13D/A - General statement of acquisition of beneficial ownership: [Amend] • Edgar (US Regulatory) • 12/04/2023 05:41:12 PM
- David Kanen, president of Kwm llc issues letter to the eGain board calling for the formation of a special committee and sale of egan. He also excoriates CEO Ashu Roy. • GlobeNewswire Inc. • 12/04/2023 01:00:00 PM
FEATURED ECGI Holdings Enhances Board with Artificial Intelligence (AI) Expert Ahead of Allon Apparel Launch • Jul 10, 2024 8:30 AM
Avant Technologies to Meet Unmet Needs in AI Industry While Addressing Sustainability Concerns • AVAI • Jul 10, 2024 8:00 AM
Panther Minerals Inc. Launches Investor Connect AI Chatbot for Enhanced Investor Engagement and Lead Generation • PURR • Jul 9, 2024 9:00 AM
Glidelogic Corp. Becomes TikTok Shop Partner, Opening a New Chapter in E-commerce Services • GDLG • Jul 5, 2024 7:09 AM
Freedom Holdings Corporate Update; Announces Management Has Signed Letter of Intent • FHLD • Jul 3, 2024 9:00 AM
EWRC's 21 Moves Gaming Studios Moves to SONY Pictures Studios and Green Lights Development of a Third Upcoming Game • EWRC • Jul 2, 2024 8:00 AM