eGain Communications Corporation (EGAN)

[Rawnoc]

eGain Announces Financial Results for the First Fiscal Quarter Ended September
30, 2010

Increases Revenue Guidance for Fiscal Year 2011

MOUNTAIN VIEW, CA, Nov 09, 2010 (MARKETWIRE via COMTEX) -- eGain Communications
Corporation (EGAN)

Quarter Highlights

--Total revenue up 64% from the comparable year-ago quarter
--License revenue up 277% from the comparable year-ago quarter
--Recurring revenue up 12% from the comparable year-ago quarter
--Net income of $4.8 million or $0.22 per share



eGain Communications Corporation (EGAN), a leading provider of customer service
and contact center software, today announced financial results for the first
fiscal quarter ended September 30, 2010.

Total revenue for the first quarter of fiscal year 2011 was $13.1 million, an
increase of 64% from the comparable year-ago quarter. License revenue for the
first quarter of fiscal year 2011 was $7.4 million, an increase of 277% from the
comparable year-ago quarter. Recurring services revenue for the first quarter of
fiscal year 2011 was $4.5 million, an increase of 12% from the comparable
year-ago quarter. Professional services revenue for the first quarter of fiscal
year 2011 was $1.3 million, a decrease of 37% from the comparable year-ago
quarter.

Gross margin for the first quarter of fiscal year 2011 was 81%, compared to 68%
in the comparable year-ago quarter. Total operating costs and expenses for the
first quarter of fiscal year 2011 were $5.7 million, an increase of 31% from the
comparable year-ago quarter.

Net income for the first quarter of fiscal year 2011 was $4.8 million, or $0.22
per share on a basic and diluted basis, compared to a net income of $787,000, or
$0.04 per share on a basic and diluted basis for the comparable year-ago quarter.
Net income for the first quarter of fiscal year 2011 included stock-based
compensation of $54,000 and interest and tax expense of $315,000, compared to
stock-based compensation expense of $55,000 and interest expense of $277,000 from
the comparable year-ago quarter.

Total cash and cash equivalents were $4.8 million at September 30, 2010, compared
to $5.7 million at June 30, 2010. Net accounts receivable was $10.0 million at
September 30, 2010, compared to $3.0 million at June 30, 2010. Days sales
outstanding in receivables for the quarter ended September 30, 2010 were 70 days,
compared to 52 days for the comparable year-ago quarter. Deferred revenues
totaled $5.9 million at September 30, 2010, compared to $5.1 million at June 30,
2010.

New hosting and license bookings for the first quarter of fiscal year 2011 were
$8.2 million, an increase of 95% from the comparable year-ago quarter. Of the
total new hosting and license bookings in the first quarter of fiscal year 2011,
12% were from new hosting bookings and 88% were from new license bookings,
compared to 47% from new hosting bookings and 53% from new license bookings in
the comparable year-ago quarter.

"Our record top line growth was primarily due to a license transaction with one
of the largest telecommunication providers in the world," said Ashu Roy, eGain
CEO. "We see this as a landmark deal in our growing success in the global
telecommunications vertical. We remain optimistic about our prospects for fiscal
year 2011. We see growing market interest in our recently launched products. In
response, we are increasing our investment in direct sales and partner
development."

Business Highlights

--eGain was once again positioned in the Leaders Quadrant by Gartner,
Inc. in the "Magic Quadrant for Web Customer Service" report released
in September 2010. eGain attained this recognition for the third year
in a row.
--eGain Social was named by KM World magazine as a Trendsetting Product
for 2010.
--eGain expanded its social customer experience management suite. eGain
Social Experience Suite includes the capability to create and manage
online support communities, a social-blended agent desktop, integration
with Facebook(R), Twitter(R) and web search, and an innovative
single-sourced knowledge publishing capability for proactive social
engagement.
--eGain Knowledge 10 received Oracle Validated Integration with Oracle's
Siebel Customer Relationship Management, Release 8.1 through the Oracle
PartnerNetwork. eGain Knowledge 10 achieved SAP certification, as
powered by the SAP NetWeaver(R) technology platform. The solution is
now integrated with the SAP(R) Customer Relationship Management
application 7.0.
--eGain announced seven new partners in North America: Cameo Solutions,
CDW, INX, Nexus, Presidio, Universal E-Business Solutions, and
VoiceRite. These providers will partner with eGain to deliver
multichannel customer interaction management solutions to mid-sized
businesses.
--eGain announced Customer Xs as a partner to deliver multichannel
customer service and knowledge management solutions in the Benelux
region. The appointment of Customer Xs follows partnerships with
SCHOLAND & BEILING Partner for German-speaking countries and Novabase
for Iberian markets.



Guidance

We are raising our revenue guidance for fiscal year 2011. For fiscal year 2011 we
currently expect an increase in total revenue of between 20% and 25% when
compared to fiscal year 2010. In addition, we currently expect to generate
positive cash flows from operations in fiscal year 2011, while planning to invest
a significant portion of our anticipated top-line growth back into growing our
distribution capability.

We define New Hosting and License Bookings as new contractual commitments
(excluding renewals) received by the company for the purchase of product licenses
and hosting services. Such contracts are not cancelable for convenience but may
be subject to termination by our customers for cause or breach of contract by us.
Furthermore, because we offer a hybrid delivery model, the mix of new license and
hosting business in a quarter could also have an impact on our revenue in a
particular quarter. Due to effects that these trends have on our short-term
revenue and profitability, we believe that it is useful to disclose New Hosting
and License Bookings detail in this and future financial releases. We use this
metric internally to focus management on the productivity of the sales team and
period-to-period changes in our core business. Therefore, we believe that this
information is meaningful and helpful in allowing individuals to better assess
the ongoing nature of our core operations.

About eGain Communications Corporation

eGain (EGAN) is the leading provider of cloud and on-site customer interaction
hub software. For over a decade, hundreds of the world's largest companies have
relied on eGain to transform their traditional call centers, help desks, and web
customer service operations into multichannel customer interaction hubs (CIHs).
Based on the Power of One(TM), the concept of one unified platform for
multichannel customer interaction and knowledge management, eGain solutions
improve customer experience, optimize service processes end to end, increase
sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North
America, EMEA and APAC. To learn more about us, visit http://www.eGain.com or
call our offices: [phone] (US), [phone] (EMEA), or
[phone] (APAC). Also, follow us on Twitter at
http://twitter.com/egain and Facebook at http://facebook.com/egain.

Cautionary Note Regarding Forward-Looking Statements

All statements in this release that involve eGain's forecasts (including the
above stated guidance), beliefs, projections, expectations, including but not
limited to our financial performance, are forward-looking statements within the
meaning of the safe harbor provisions of the Private Securities Litigation Reform
Act of 1995. These forward-looking statements, which are based on information
available to eGain at the time of this release, are not guarantees of future
results; rather, they are subject to risks and uncertainties that may cause
actual results to differ materially from those set forth in this release. These
risks include, but are not limited to, the uncertainty of demand for eGain
products, including our guidance regarding bookings and revenue; our expectations
related to our operations; our ability to invest resources to improve our
products and continue to innovate; our partnerships; our future markets; and
other risks detailed from time to time in the Company's filings with the
Securities and Exchange Commission, including the Company's annual report on Form
10-K filed on September 23, 2010, and the Company's quarterly reports on Form
10-Q. eGain assumes no obligation to update these forward-looking statements.

Note: eGain is a registered trademark, and the other eGain product and service
names appearing in this release are trademarks or service marks, of eGain
Communications Corp. All other company names and products are trademarks or
registered trademarks of their respective companies.

eGain Communications Corporation
Consolidated Balance Sheets
(in thousands)
(unaudited)
September 30,June 30,
20102010
----------------------
ASSETS
Current assets:
Cash and cash equivalents$4,818$5,733
Restricted cash1313
Accounts receivable, net10,0002,955
Prepaid and other current assets516512
----------------------
Total current assets15,3479,213
Property and equipment, net968869
Goodwill, net4,8804,880
Other assets374354
----------------------
Total assets$21,569$15,316
======================
LIABILITIES AND STOCKHOLDERS' (DEFICIT) EQUITY
Current liabilities:
Accounts payable$1,155$1,146
Accrued compensation2,7311,987
Accrued liabilities1,5061,946
Current portion of deferred revenue5,7694,917
Current portion of capital lease obligation113157
Current portion of bank borrowings83115
----------------------
Total current liabilities11,35710,268
Deferred revenue, net of current portion167186
Capital lease obligation, net of current portion2828
Related party notes payable8,9988,724
Other long term liabilities277273
----------------------
Total liabilities20,82719,479
----------------------
Stockholders' (deficit) equity:
Common stock2222
Additional paid-in capital323,748323,700
Notes receivable from stockholders(80)(79)
Accumulated other comprehensive loss(584)(596)
Accumulated deficit(322,364)(327,210)
----------------------
Total stockholders' (deficit) equity742(4,163)
----------------------
Total liabilities and stockholders' (deficit)
equity$21,569$15,316
======================
eGain Communications Corporation
Consolidated Statements of Operations
(in thousands, except per share amounts)
(unaudited)
Three Months Ended
September 30,
----------------
20102009
--------------
Revenue:
License$ 7,360$ 1,954
Recurring services4,4503,984
Professional services1,2762,037
--------------
Total revenue13,0867,975
Cost of license1468
Cost of recurring services1,2331,152
Cost of professional services1,2271,295
--------------
Gross profit10,6125,460
Operating costs and expenses:
Research and development1,4141,170
Sales and marketing3,5142,434
General and administrative804786
--------------
Total operating costs and expenses5,7324,390
--------------
Income from operations4,8801,070
Interest expense, net(276)(277)
Other income (expense), net281(6)
--------------
Income before income tax4,885787
Income tax benefit / (expense)(39)--
--------------
Net Income$ 4,846$787
==============
Per share information:
Basic net income per common share$0.22$0.04
==============
Diluted net income per common share$0.22$0.04
==============
Weighted average shares used in computing basic
net income per common share22,12422,213
==============
Weighted average shares used in computing diluted
net income per common share22,39222,221
==============



Company Contact:
Jamie Abayan
650-230-7532
[e-mail]

Investor Contact:
[e-mail]




SOURCE: eGain Communications Corp.
mailto:[e-mail]
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