That is the exact same kind of response I got from them. The issue I called them about that I thought was router related, was not. Somehow I changed settings on my system but the fellow assisting me helped fix the problem even though it had nothing to do with their product.
That is good customer service in my book!!!!
"Sort of" is such a harmless thing to say. "Sort of". It's just a filler. "Sort of" - It doesn't really mean anything. But after certain things, "sort of" means everything. Like after "I love you" or "You're going to live" or "It's a boy".