If the same company is used at both locations, and is the supplier of dial tone, things can go soooo smoothly. Telco and vendor companies protect their own images first. Mix the venders, and each has something to gain by blaming the other for any delay in service transfer, even if caused intentionally themselves. Unless both locals are being maintained concurrently, or moving across town while keeping the same number, it isn't really that technically challenging a project, 90% is computer input anymore. Unfortunately, we won't be privie who is responsible for HCPC's phone transfer delay, and/or whether it was just a convient excuse used to deny calls got to the office at all.