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Sunday, May 04, 2008 6:41:47 PM
Anyway, I digress. This guy sounds like a long-haired programmer type that is maybe not being objective and making the most of a few problems. The restaurant maybe did not know he was going to write an article. As a customer you have got to expect that there will be the odd problem... should not be a big deal. Things do break. should not be allowed to get in the way of the customer experience. He is making a big deal of it.
However, if uWink expects to thrive they had better make sure things work well, and not just be another software company with a flakey product. My impression up to now has been that uWink is taking it's time and executing well. making sure things work, doing piloting, etc. And certainly they have had that first store up long enough to get it right. This should not be the norm or even common. That is why this article surprises me. I think it is just an unexpected anolmaly.
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