I had a weird problem occur recently and I’m hoping somebody can shed some light on what happened. The impact of the problem is more of an annoyance then a problem, which is: The “Install New Hardware” wizard starts up every time I restart the system. This all started after the recent install of a Microsoft update that affected my ATI/AGP card.
So, after determining that my ATI drivers needed to be updated: I attempted to update them (ATI, All-In-Wonder 9600 series drivers). Following ATI’s uninstall instructions, I went to the CP/Add or Remove programs screen and clicked the ATI uninstall utility. I immediately got a dialogue error box saying “Initialization Error”, the only option was “OK”, so I clicked OK and the ATI utility program ran and deleted all my ATI drivers, so I thought.
After the uninstall I proceeded to install the new ATI driver package (Catalyst and Multi Media Center).
Now, I have an Undefined Device in my Device Manager AND “Install New Hardware” wizard still starts up every time I restart the system. I’ve been working with ATI on this problem for days… They keep asking for more and more information, but no solution, to date. I’ve already given them a map of my system (System Info File), the screenshot below and everything else they’ve asked me for.
At this point, I’m thinking about just backing up the whole system and deleting the driver in the screenshot above, but before I do that, as I mentioned above, I was wondering if anybody else has had this problem, which in my mind is, the “Initialization Error” dialogue box that popped up when I went to use the ATI uninstall utility.
System Specs:
Antec: Sonata Case PS: Antec, True380S PS MOBO: K8V Deluxe CPU: AMD: Athlon64 3200 RAM: 1g AGP: ATI All In Wonder 9600 series HDDS: 4x Seagate SATA/300 160gb External HD: Seagate 160gb OS: XP Pro SP2
HDD configuration: VIA controller: 2 Drives, Raid 0, Primary (Boot) Promise378 Controller: Primary and Secondary IDE drives
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