They're grasping at straws. Every time they think they have something they can bash about, the company comes through and makes them look like idiots. Again and again.
It's actually getting pretty funny to watch. Funny, and pathetic at the same time!!!
"Sort of" is such a harmless thing to say. "Sort of". It's just a filler. "Sort of" - It doesn't really mean anything. But after certain things, "sort of" means everything. Like after "I love you" or "You're going to live" or "It's a boy".