A Warning about buying from Gateway:
I bought the new DMP-X20 mp3 player in late December, reviewed the unit, and found it unsatisfactory for my needs. I contacted Gateway within 15 days about the return. There was supposed to be a 15-day money back guarantee (as written in thier terms) - but this is highly deceptive, considering they said that they will charge me a 15% restocking fee. Deceptive, and possibly illegal, but for now I just want my money back. The player was returned in like-new condition and using the proper return procedure given by Gateway. They recieved the player on the morning of January 21 according to UPS tracking. I still have not recieved any refund, or even an acknowledgement of receipt from Gateway. My emails to customer service go unanswered. Now I will have to contact my credit card to have the charges reversed, which is easy enough, and I will not take a 15% hit on the charge. As a result of all this, I feel compelled to put up a warning about Gateway at my mp3-player review site (www.DAPreview.com) about the risk of dealing with them, and I will have to write an addendum to my DMP-X20 review and lower the score to a C-grade, which puts it in the do-not-buy catagory. This is not the kind of experience I will recommend to anyone, and I don't think my expectations were unreasonable.
Best regards,
Austin
