Top 10 Customer Data-Loss Incidents Company/Organization No. of affected Date of initial customers disclosure CardSystems 40 million June 17, 2005 Citigroup 3.9 million June 6, 2005 DSW Shoe Warehouse 1.4 million March 8, 2005 Bank of America 1.2 million Feb. 25, 2005 Wachovia, Bank of America, PNC Financial Services Group, Commerce Bancorp 676,000 April 28, 2005 Time Warner 600,000 May 2, 2005 Georgia Department of Motor Vehicles 465,000 April 2005 LexisNexis 310,000 March 9, 2005 University of Southern California 270,000 July 19, 2005 Marriott International 206,000 Dec. 28, 2005 Note: As of March 2006 Data: Privacy Rights Clearinghouse, InformationWeek
Heads roll at AOL By Martin McKeay on Tue, 08/22/2006 - 8:52am I'm sure no one's surprised to hear that someone has lost their job at AOL over the search record debacle . Let loose the search records of 600,000 customers without properly anonymizing the data and there's bound to be some repercussions. I think my favorite headline so far is "Reason for leaving last job: Violated the privacy of 600,000 company customers". That would definitely sum up the situation of the poor drone who released the database. I feel bad for him and his boss, who were fired for their transgressions, but I feel a little less sympathy for their CTO, Maureen Govern, whose resignation probably involved some financial compensation, at least if it's like the few resignations I've seen.
I'm hoping that the other search engine companies will sit up and take notice. Google has already proven that they understand the value of their search records, but what are some of the other search engines (or at least the people who manage them) take from this experience? Will players like MSN and Yahoo take this as a warning not to let a similar incident happen to them or is some sales director in the organization see this as an indication that the information is worth selling? Given that Time Warner's stock has taken a slight hit, I'm hoping any wild ideas inside these companies will be quashed before they can see the light of day.
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