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Verint gets $4M deal with Australian Bank for 'new Verint TimeFlex Bot'
Verint continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot. Verint recently received a $$4M contract with a leading bank in Australia to deploy the Verint Open Platform's workforce management WFM and bot capabilities. The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence AI powered Verint TimeFlex Bot for its 4,500 agents. Verint TimeFlex Bot will provide the bank's contact center agents with the flexibility to make unlimited schedule changes to reduce attrition and absenteeism while improving agent work/life balance. "This contract is testament to our open platform's unique ability to quickly deliver tangible AI business outcomes," says Verint's Jasen Williams, global vice president, corporate marketing. "The bot fits seamlessly into the customer's existing ecosystem and agents learn how to use the bot within minutes. The result is faster AI business outcomes including improved employee experiences and lower labor costs."