Wave Systems Corp. (fka WAVXQ)

[1stnflight]

ETS Feedback from Dell User Forums

Go to www.dell.com and enter search for, dell embassy trust suite, and narrow to technical support. You will see numerous user forum posts.

1. Posted 02/01/2007. Re: ETS and Dell Precision with MS Works database – ETS Document Vault issue. The Embassy software is 139 MB of security overkill that I can't understand, much less use; so I uninstalled it and re-started my computer. And VOILA! The Works database program fired right up!

http://www.mail-archive.com/[e-mail]/msg06642.html
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_other&message.id=57392&...

2. Posted 02/01/2007. Re: ETS error message that TPM is invalid. Cannot access data in Document Vault.
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_other&thread.id=57305&c...


3. ETS – Duplex Secure of London UK - the Dell ETS preinstalled is patching RAM belonging to other apps. Contacted Angie Nunez @ Wave with no response. Thinking of Legal action against Wave. Per DS's partners communications thousands of people are complaining about Wave Embassy Trust Suite.
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_other&view=by_date_ascendin...

Strong on the negative tone. I'm not sure whether any of these end users understand ETS to begin with. If not, Wave and Dell need to inform and train their customers better so when ETS pops up when each shiny new pc is booted for 1st time the user will know what they are dealing with.

I am left wondering whther these are major issues? Have they been resolved? Was the ETS testing adequate to find the major flaws before release? What damage control or correction action has been taken?

Must be growing pains associated with the huge task of making ETS compatible with both TPM aware and unaware applications.

Please post positive Wave software feedback. Would be good to see testimonials on Wave.com.