THe owners of automobiles made by Packard and by Tucker (the handful of cars that were made) had rave reviews of them. Packard had a very strong customer loyalty for serial purchases. Both companies died.
Braniff, Eastern Airlines, and Pam Am were all fine flying experiences. They all went ~OUTT of business.
Just a smidge south of MIA (Missing-In-Action Miami International Airport) there was a Bennigans for a looong time. I ate there many times. It was right off the main drive of MIA airport amongst numerous hotels within blocks. I thought the food and service was fine, which is why I ate there many times. Until it closed down - because they could nott make a sustainable profit.
Business is ABOUT making a profit. Everything else is incidental. Shure, having happy customers is often a good feature, sometimes necessary, butt nott sufficient. There are many activities that can make people happy, butt if one cannot make a sustainable profit doing it, then the activity is a charity, nott a business. Best case a hobby.
Necessary condition butt nott sufficient.
If one sold 87 octane gasoline tomorrow for $1/gallon, they would have many happy customers. However if their best wholesale jobber price from which they bought the gasoline wholesale was $2.25/gal, then that "business" is nott viable. They will go broke butt at least they had happy customers.
And 13+ years and huge debts, unpaid taxes, court judgements,unpaid bills, and equity dilution later, that is exactly where SnL and AMFE/FUNN/FUNNQ wallows. DOWN 97.5 percent and watching that last 2.5 percent fade into the twilight.
There are many businesses that customers love - and they fail and go OOB (~OUTT- Of- Business).
I don't think people disliked Toys R'Us, Sports Authority, Luby's Cafeterias, or Lord & Taylor.
Those organizations simply could nott make a sustainable profit, regardless of how delighted their customers were.
In contradistinction, do you think people are delighted to shop at WalMart and have to scan their own Czech~OUTT and bag their own items? NO! Butt guess what, WalMart is very, very profitable.
