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Meta universe sweeps the world, see how AR+MDT technology transforms into any door of IT operation and maintenance services.

source
https://min.news/en/tech/9e1a27cd640ef7b554de74389156e465.html

2021-10-22 06:48 HKT

IQiyi released its flagship new product Qiyu 3 VR all-in-one machine; Xiaomi's first smart AR glasses exploration version was officially released; Facebook revealed its plan to build a meta-universe company; Google's virtual and augmented reality research has been conducted for several years; WiMi Hologram also Started the exploration in the field of meta-universe; Apple press conference showed "AR" clues again...

Recently, both domestic and foreign technology circles are hotly discussing a concept-Metaverse (meta universe). This English word is composed of Meta and Verse. Meta means transcendence, and verse means universe, which is the universe. mean.

It can be understood that Metaverse is the future form of the Internet:
it is a collection of virtual spaces, composed of a series of augmented reality (AR), virtual reality (VR) and the Internet (Internet). Simply put, the meta universe is a virtual world that is parallel to the real world and can communicate with it to a high degree.

In fact, the reason why the meta-universe can become popular and attract so many people's attention is only related to one thing, and that is - what is the future form of the Internet?

In the earliest days, people used computers to access the Internet, which was called the first generation of Internet; later, they used mobile phones to access the Internet, which was called the second generation of Internet, also called mobile Internet. What will you use to surf the Internet in the future? Going further down, you will find that the mobile phone may be difficult to carry.

Is there anything that a mobile phone cannot carry? In fact, it is currently recognized that the part that mobile phones cannot carry is the part that differs from the next generation of the mobile Internet. To put it bluntly, it is AR/VR.

AR (Augmented Reality), that is, augmented reality. It is just a technology, how can it be said that it is the next generation of computers? Because AR glasses are the best carrier for the future "spatial Internet". It will replace personal computers (PC) and mobile phones. What computers and mobile phones can do, it can do it. It can also do things that computers and mobile phones can't do, such as the convenience of freeing hands, and the "immersion", "naturalness" and "sense of entry" in human-computer interaction. It can truly break the gap between the real world and the virtual world, and present virtual information in the real world.

Perhaps in the near future, we will be able to use AR glasses to surf the Internet, which is the third generation of the Internet, or it may be called the "meta universe". In short, the meta-universe is good, and AR is not the case. These seemingly tall concepts have already been put into use now.


AR+MDT technology - Everyone can become a "omnipotent" engineer-
MDT (Multi-Disciplinary Treatment, multi-disciplinary diagnosis and treatment model), in the first medical field, refers to the process of multidisciplinary senior experts formulating personalized diagnosis and treatment plans for patients through joint discussions. It is now derived from the field of IT services and refers to the complex IT In an interoperable environment, a service model that brings together technical experts from multiple fields to collaborate on fault diagnosis and processing.

Under the combined effect of technology and industrial chain promotion, the application scenarios of AR are gradually blooming. As far as IT operation and maintenance services are concerned, the "remote collaboration" function in AR+MDT technology alone is sufficient to cover IT operation and maintenance service scenarios such as fault diagnosis, troubleshooting, and intelligent inspection. Through a one-stop AR empowerment tool, traditional IT companies can easily complete digital transformation, thereby obtaining higher returns at lower costs.

Data centers are very important to enterprises. According to research conducted by research institute IDC, in the past year, an average of 16 outages occurred in each data center, and the average cost of each loss was US$740,357, so the total cost of loss Will exceed 11.8 million U.S. dollars. The AR+MDT technology can solve this problem ingeniously.

In this context, Xianniu's "AR remote collaboration glasses + MDT multi-expert support center" service came into being. Xianniu took the lead in introducing augmented reality technology into remote collaboration scenarios and compliance management scenarios for IT services, and built an MDT comprehensive diagnostic platform focusing on the vertical field of IT operation and maintenance. With the help of AR glasses, multi-field expert engineers can assist and guide on-site personnel to quickly lock in Failure, problem solving, improve customer demand response and problem solving efficiency.

Compared with the traditional IT service model, Xianniu's "AR remote collaboration glasses + MDT multi-expert support center" service has the following three advantages:
- Shorten fault diagnosis and resolution time and improve response efficiency
- Multi-domain MDT comprehensive IT operation and maintenance diagnosis platform to ensure delivery quality and improve customer satisfaction
- The entire IT delivery process is recorded and uploaded to the cloud in real time to meet customer compliance audit requirements

In recent years, in order to ensure the safe and compliant operation of information technology systems, enterprises have strengthened information technology risk control, and conducted comprehensive audits on information technology planning, management, construction, operation, quality, and safety. The remote assistance system based on Xianniu AR smart glasses can directly connect to the existing information system of the enterprise, record the entire process of IT operation and maintenance service delivery, and upload the process video and process management records to the cloud in real time for the enterprise to carry out risk management and Compliance audits help corporate customers strengthen safety management and improve operation and maintenance efficiency.


Integrate resources and technology - Reconstruction of the IT industry service model.

With the continuous development of the digital economy, Chinese companies have increasingly realized the role of digitalization in promoting corporate management processes and business models, and more and more companies have begun to initiate digital transformation plans. According to the "White Paper on China's Digital Economy Development", as of 2020, China's digital economy has reached 39.2 trillion yuan, accounting for 38.6% of GDP. The development of digital economy in China is achieving unprecedented speed and results.

However, it is not easy to promote the further maturity of the digital economy. Taking the digital transformation of the post-IT market as an example, many traditional IT companies are faced with:
insufficient corporate digital transformation capabilities lead to "no transfer"; high digital transformation costs and insufficient corporate funds cause "not transfer"; insufficient corporate talent reserves cause " Don't dare to transfer"; the unclear transformation strategy of enterprise decision-making level leads to "unsatisfactory transfer"; the ineffective multi-layer organizational model of the enterprise leads to "unwilling to transfer" and other problems, which lead to a deadlock in development.

In this context, Xianniu, as a digital platform for the IT aftermarket, can support large-scale enterprise data centers, smart cities, smart offices, smart manufacturing, smart retail, smart medical and other multi-scenario IT operation guarantees, and provide industry customers with high-quality, convenient, and Reliable and extremely cost-effective IT aftermarket services. At present, Xianniu has provided systems and services to more than 400 corporate customers, including leading companies in the industry such as Lenovo Group, JD Logistics, Unicom Digital Technology, and Hitachi Data.

In the future, companies will need more automated and intelligent operation and maintenance management to ensure business efficiency, flexibility, and innovation. Xianniu will open up the "people and goods yard" of omni-channel terminals, create the ultimate supply chain platform, and integrate multiple resources and technologies. Joint service providers and suppliers to actively build a new digital business ecosystem for the IT service industry.